By creating an appeasement refund, you can issue discretionary refunds. The appeasement option for an order is enabled only after the payment process is initiated for the order. Orders with the Fraud status can’t be appeased.

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Prerequisites

  • Ensure that you have the Orders & Inventory Editor or Administrator privileges to fabric Orders. For more information, see the Role-Based Access Control section.

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Procedure

  1. In the left menu, click Orders. The Orders tab is displayed on the Manage Orders page.
  2. To find an order, do one of the following:
    • In the search bar, enter the search keywords and press Enter.
    • Use filters to refine the search results.
    The orders table displays the orders that match the search or filter criteria.
  3. In the orders table, click the Order Number. The order details are displayed on the Basic details tab.
  4. Click the More actions button and select Create Appeasement. The page for creating appeasements is displayed with the order number.
  5. In the Reason code field, select a reason code. To provide additional details, click Add sub-reason code and enter the reason in the Sub-reason code field.
  6. In the Refund amount field, enter a refund amount. The fields for Subtotal, Shipping, Fees, and Total are updated. These fields display the total available amount you can refund for an order. You can’t refund more than the available amount.
  7. Click Create Appeasement.
The appeasement is created and you are redirected to the Basic details tab for the order.

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Order Details Field Descriptions

The Order Details section displays the following information:
FieldDescription
ChannelThe sales channel ID used for the order.
Date placedThe date and time the order was placed.

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SKU Details

If you want to view the details of a SKU, click the SKU. The Sku Details window is displayed containing two tabs, Pricing and Attributes. For more information on Attributes, visit the Product Attributes section in the Product Catalog documentation. For more information on Pricing, visit the Pricing section in the Offers documentation.