Create appeasement by order number
When customer is dissatisfied with their shopping experience, you may want to offer an appeasement amount to keep them happy.
This endpoint is used to create appeasement request by order number.
Note: If you don’t have order number, use the corresponding order ID-based endpoint - POST /orders/{orderId}/actions/create-appeasement
Authorizations
Bearer authentication header of the form Bearer <token>
, where <token>
is your auth token.
Headers
A header used by fabric to identify the tenant making the request. You must include tenant id in the authentication header for an API request to access any of fabric’s endpoints. You can retrieve the tenant id , which is also called account id, from Copilot. This header is required.
x-fabric-channel-id identifies the sales channel where the API request is being made; primarily for multichannel use cases. The channel ids are 12 corresponding to US and 13 corresponding to Canada. The default channel id is 12. This field is required.
Unique request ID
Path Parameters
Merchant-defined order identifier
Body
Appeasement request
Response
Appeasement info