Use the User Management page to invite new users and manage existing user accounts in your organization. After a new user accepts their invitation, you can assign roles, update access, reset passwords, and view recent login activity.

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Available roles

The following roles are available:
RoleDescription
Retailer AdminFull access to all Merchant settings and features, including user management, integrations, inventory, and payment settings. Typically used by account owners or senior team leads.
Retailer UserLimited access to core features such as product uploads, fulfillment updates, and messaging. Cannot manage users or configure account-level settings.
Shopify UserAccess limited to managing Shopify integration workflows, such as syncing products, orders, and inventory. Ideal for technical or operations users who maintain the storefront connection.
Roles can only be assigned when editing a user, not when creating a user.

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Adding a New User

  1. Click your business name in the menu at the top of the page in Dropship and click Merchant Settings. The Merchant Settings page is displayed.
  2. Click User Management. The User Management page is displayed.
  3. To add a new user, click Add New User. The Invite User window is displayed.
  4. Enter the new user’s First Name, Last Name, and Email Address.
  5. Click Invite.
The Invite User window is closed and an email with account activation instructions is sent to the address you entered.

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Editing a User

  1. Click your business name in the menu at the top of the page in Dropship and click Merchant Settings. The Merchant Settings page is displayed.
  2. Click User Management. The User Management page is displayed.
  3. Click a user’s name. That user’s team member page is displayed.
  4. Do one or more of the following as required:
    • To update the user’s name or title:
      • Fill out the First Name, Last Name, and Title fields as required and click Update. The user’s information is updated.
    • To set the user’s status:
      • Click Status and do one of the following:
        • Click Active to place the account in active status.
        • Click Suspended to revoke access privileges and place the account in suspended status.
      The user’s status is updated.
    • To set the user’s role:
      1. Click Add Role. The Add Role window appears.
      2. Click the Role field.
      3. Click the role you want to assign to the user.
      4. Click Save Role.
      The user’s role is updated.
    • To reset the user’s password and create a temporary password:
      1. In the New Password field enter a new password.
      2. In the Confirm Password field, re-type the password.
      3. Click Update.
      An email with a special log in link is sent to the user’s address on file. They will be prompted to create a new password the next time they log in.