Order Details in Dropship

You can search for and view detailed information for each order in Dropship.

Process

1. To view a specific order, in the search bar on the main Orders page, enter its PO#.

2. Click the PO# in the results to open the order detail page.

Advanced filtering

If you don’t have the PO# available for the order you want to view, click advanced next to the search bar on the main Orders dashboard. You can filter by:

• PO Number (exact)
• PO Number (contains)
• Customer Order Number (exact)
• Customer Order Number (contains)
• Tracking Number
• Invoice Number

Order Detail Page

The following fields and data are available on each individual Order Detail page:

Field	Description
Order Identifiers	Displays the supplier name, customer order number, purchase order number, and fabric ID assigned to the order.
Shipping	Shows the shipping method and customer Ship To Address.
Key Dates	Lists important order dates, including order creation, expected completion, closeout, and any backorder date.
Extras	Includes additional order details: Packing Slip – A direct link to the auto-generated packing slip for each order. Gift Message – If provided, appears in the order and on the packing slip.
Order Lines	Summarizes products in the order. Item descriptions and SKUs appear on the left; units ordered on the right. Use the View dropdown to see line item pricing.
Tracking Numbers	Displays shipment tracking information. Clicking a tracking number opens a pop-up with full shipment details. Clicking again in the pop-up redirects to the carrier’s site for more info.
Invoices	Provides invoice details. Click the invoice number to view full invoice information in a pop-up.
Order Messages	Contains all messages exchanged between you and the supplier related to the order.
Order Activity	Shows a chronological list of all actions taken on the order.

Canceling items for an order

If items on an order need to be canceled—whether due to customer request, inventory issues, or fulfillment constraints—you can update the order directly within fabric.

To cancel items on an order, follow these steps:

1. From the Orders dashboard, search for the order using the PO # or open it from any of the Open Order buckets.

   The order details page is displayed for that order.

2. Click Cancel Items.

   The Cancel Order window is displayed.

3. In the Cancel Reason field, select a reason.

4. In the Line Items section, do one of the following:

   • Click Cancel All to cancel the entire order.
   • Use the + and − icons to adjust quantities and cancel specific items within the order.

5. Click Cancel Items.

When you click Cancel Items, the cancellation request is processed immediately. Notifications may be sent to the retailer to inform them of the cancellation. This action cannot be undone.

Changing the shipping address of an order

If an order’s shipping address is incorrect, invalid, or the customer requests a new delivery address, you must update the information within fabric.

To edit the Ship To Address on an order, follow these steps:

1. From the Orders dashboard, search for the order using the PO # or open it from any of the Open Order buckets.

   The order details page is displayed for that order.

2. Click Change Ship To.

   The Update Ship To window is displayed.

3. Update the shipping address as needed.

4. Click the Update Ship To button to save your changes.

If your supplier requires a new version of the order to be transmitted through their integration, please contact fabric support by filing a ticket for assistance.