This topic covers the process of creating a return request in Dropship for Merchants.

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Prerequisites

  • You can only start a return request after your order is marked as Closed, which means that the order has been completed.

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Process

  1. In the top menu, click Orders. The Orders page is displayed.
  2. Click Open Orders. A table of open orders is displayed.
  3. In the top of the table, click Completed. The table refreshes displaying only orders with the Closed status.
  4. Click an orders PO #. The Order Detail page is displayed for that order.
  5. Click Start a Return. The Start Return window is displayed.
  6. In the Reason field, select a reason for the return.
  7. (Optional) In the RMA field, enter the RMA number.
  8. In the Note field, enter a note. Notes must contain important contextual info that the reason doesn’t explain.
  9. In the Return Items field, use the + button to add an item to the return. The maximum number of items that can be added is based on the number displayed in the # Eligible field.
  10. Click Start Return. The Order Detail page is displayed with the Returns section with the Merchant and Supplier status set to Pending.
After a return request is created against an order, the supplier associated with that order is notified through an email. The supplier can then Approve or Decline the return request.