Returns

Approve and reject returns, then issue credit memos in Dropship.

Managing Returns

If your retailer partner uses the fabric Dropship Platform to manage returns, they will create the return in Dropship and you as the supplier need to update and approve those returns in Dropship.

Procedure

1. In the top navigation, click Orders.

   The Orders page is displayed.

2. In the More field, select Review Returns.

   The Returns page is displayed.

3. From the list of returns, click the return you want to process.

   The Return Detail window for the return is displayed.

4. Do one of the following:

   • Click Approve Return.
   • Click Reject Return.

Credit memos

When a return is approved, you are asked if you want to create a Credit Memo for that return.

1. In the Confirmation window, select the Create a credit memo on approval field.

2. Enter the memo.

3. Enter your credit number.

4. Click Confirm.

Once the return and credit memo has been processed, your retailer partner will have access to the data. If you have specific questions as to how your retailer partner manages returns, please contact them directly.