This guide provides guidelines to complete your onboarding with fabric Dropship. During onboarding, you must enter your business information, configure integrations, and set preferences for working with your retail partner.

You must complete onboarding before you can start receiving orders.

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Getting Started

Ensure that you have received an invitation email from your retail partner. This email contains a unique link that connects you to their dropship network.

If you don’t see the email, check your spam folder, ask your retail partner to resend it, or contact your fabric onboarding specialist.

After you receive the invitation email:

  1. Click the link provided in the email.
  2. Choose one of the following:
    • I am new to fabric Dropship to create a new account if you are new to Dropship.
    • I already have a fabric Dropship account and sign in if you already have an account. The Onboarding Tasks checklist is displayed after signing in.
  3. Click Start to the right of each of the following fields and complete your onboarding:

    • Billing address

    • Default fulfillment location

    • Primary contacts

    • Transactions integration

    • Connect Shopify

    • About product imports & proposals

    • Notifications

    • Scheduling a demo call (optional)

      You can pause or resume onboarding at any time. If you exit Dropship during the onboarding process, a window prompting you to Continue Onboarding is displayed when you return. You can also click Onboard in the navigation bar at the top of Dropship.

  4. When all onboarding tasks are complete, click Complete Onboarding to activate your account.

You are now ready to begin receiving orders from your retail partner. After onboarding, you can manage your integrations, fulfillment settings, product data, and more from the Settings menu. To access it, click your business name in the top-right corner of Dropship and select Settings.

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Setting up the billing address

After getting access to your account, provide your billing address for invoices and financial documentation.

  1. In the Onboarding Tasks menu, click the Start button to the right of Billing Address. The Billing Address page is displayed.
  2. In the Legal Business Name field, enter your business’s legal name.
  3. In the remaining fields, enter your business’s address as required.
  4. Click Continue.

The Onboarding Tasks menu is displayed and the Billing Address field is marked as Done.

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Setting up the default fulfillment location

Use this procedure to set the address of your primary warehouse or distribution center.

  1. In the Onboarding Tasks menu, click the Start button to the right of Default Fulfillment Location. The Default Fulfillment Location page is displayed.
  2. In the Business Name field, enter the location’s name.
  3. In the Location Nickname field, enter a nickname for the location.
  4. Enter the location’s address fields as required.
  5. In the Contact Phone field, enter a phone number to contact the fulfillment team.
  6. In the Contact Email field, enter a monitored email address for order or shipping inquiries.
  7. Click Continue.

The Onboarding Tasks menu is displayed and the Default Fulfillment Location field is marked as Done.

You can add more locations later by clicking Your brand name > Supplier Settings > Integrations menu in the top right.

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Configuring the primary contacts

You must add key business contacts for fabric to contact with questions or updates about your Dropship account.

Three contacts are required to complete this task:

  • Primary Business Contact: Receives business and policy related updates.
  • Merchandising Contact: Handles merchandising, product proposals, and catalog questions.
  • Fulfillment Contact: Manages order-related issues, such as delays or cancellations.
  1. In the Onboarding Tasks menu, click the Start button to the right of Primary Contacts. The Primary Contacts page is displayed.
  2. Click Continue. The contact assignment page is displayed.
  3. For each contact role, do one of the following:
    • To assign a contact that’s already available, select their name from the dropdown list.
    • To add a new contact, click new teammate and do the following:
      1. Enter the contact’s first name, last name, and email address.
      2. Click Save.
      3. Select the name from the dropdown list.
  4. Click Save & Continue to assign contact to the next role. When all three roles are assigned, a summary screen is displayed.
  5. Click Complete Task.

The Onboarding Tasks menu is displayed and the Primary Contacts is marked as Done.

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Configuring transactions integration

You must define how you want to connect your systems to fabric Dropship. This determines how inventory, orders, shipments, and invoices are exchanged between your system and fabric.

You can choose from the following integration types:

  • EDI (Managed): For suppliers using their own EDI systems or a third-party provider. Requires document testing before going live.
  • API: Ideal for suppliers with in-house developers or ERP/OMS systems. Offers full flexibility and real-time sync.
  • Shopify, BigCommerce, WooCommerce: Connect your ecommerce storefront to automatically sync orders, shipments, and inventory.
  • ShipStation: Exchange fulfillment data through your ShipStation account using API credentials.
  • Supplier Portal: No integration needed. Use the portal UI to upload inventory, process orders, and manage shipments manually.
Some integrations require additional configuration or support setup after onboarding is complete.
  1. In the Onboarding Tasks menu, click the Start button to the right of Transactions Integration.
    The Integration Options page is displayed.
  2. Select the integration option that best fits your business need.
  3. Click Complete Task.

YouThe Onboarding Tasks menu is displayed and the Transactions Integration is marked as Done.

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Connecting to Shopify

If your business uses Shopify, you install the Shopify integration to begin syncing orders, inventory, and fulfillment data with fabric Dropship.

  1. In the Onboarding Tasks menu, click the Start button to the right of Connect Shopify.
    The Shopify Integration page is displayed.
  2. Click the Shopify App Store link and follow the steps to install the fabric Dropship Platform app.
  3. After installation, return to Dropship to continue onboarding.
If you aren’t ready to connect your Shopify store during onboarding, you can complete this task later by submitting a ticket to the Dropship support team.

The Onboarding Tasks menu is displayed and the Connect Shopify is marked as Done.

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Understanding product imports and proposals

fabric requires suppliers to upload products in grouped submissions called proposals. Proposals help fabric review and approve your products before they go live.

  1. In the Onboarding Tasks menu, click the Start button to the right of About Product Imports & Proposals.
    The About Product Imports & Proposals page is displayed.
  2. Watch the video to understand the proposal submission process.
  3. Click Complete Task.

The Onboarding Tasks menu is displayed and the About Product Imports & Proposals is marked as Done.

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Enabling notifications

fabric Marketplace sends automated email alerts for key activity across your account. This includes real-time alerts related to your retailer connections and connection notes.

Use this task to specify the email address or distribution list that should receive each type of notification.

Notification TypeDescription
Connection NotificationsReal-time alerts about retailer connections and connection notes.
Order ReceivedNotification for a new order submission.
Order Change RequestsNotification for a ship-to address change request for an order.
Orders DigestDaily summary of new and open orders, sent at 5 AM Eastern.

  1. In the Onboarding Tasks menu, click the Start button to the right of Notifications.
    The Activate Notifications page is displayed.

  2. Click Get Started.

  3. For each notification type, enter an email address or distribution list to receive notifications and click Save & Continue to proceed to the next notification type.

    When all notification types have been configured, a summary screen is displayed.

  4. Click Complete Task.

The Onboarding Tasks menu is displayed and the Notifications is marked as Done.

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Scheduling a demo call

Although this step is optional, fabric recommends scheduling an introductory call with an onboarding specialist so that the transition into post-onboarding is smooth.

To make the most of the conversation, fabric recommends including team members from the following areas:

  • Product data to discuss product imports and attributes.
  • Fulfillment to discuss inventory and shipping processes.
  • Accounting to review invoicing.
  • Technical or operations to address any integration or process-related questions.
  1. In the Onboarding Tasks menu, click the Start button to the right of Schedule a Demo Call (optional).
    The Schedule a Demo Call (optional) page is displayed.
  2. To schedule a call:
    • Click Schedule Call.
      The Dropship team’s calendar opens.
    • In the calendar, select a date.
      Available time slots are shown on the right.
    • Choose a time and click Next.
    • Enter your contact details as required and click Schedule Event.
      The Onboarding Tasks menu is displayed and the Schedule a Demo Call (optional) is marked as Done.

To opt out of the call:

  • Click Skip Call.
    The Skip Introductory Call? confirmation window appears.
  • In the Reason field, select a reason for skipping the call.
  • Click Skip Call.
    The Onboarding Tasks menu is displayed and the Schedule a Demo Call (optional) is marked as Done.