Use the ShipStation Utilities page to resolve sync issues for orders, inventory, and fulfillments. If data is missing or hasn’t synced between ShipStation and Dropship, these tools let you manually retry common actions, such as order imports or inventory updates.

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Re-Pushing a Dropship Order to ShipStation

To retry sending an order from Dropship to ShipStation, use the Push Order utility. It’s helpful if an order failed to import because of SKU mismatches or setup issues that have since been resolved.
  1. In the menu at the top of the page in Dropship, click your business name and then click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to ShipStation and click Utilities. The ShipStation Utilities page is displayed.
  4. In the Push Order section, enter the fabric Marketplace order number for the order you want to resend.
  5. Click Push Order.
Dropship attempts to resend the selected order to your ShipStation store.

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Re-Importing a Fulfillment from ShipStation to Dropship

To retry syncing a fulfillment from ShipStation to Dropship, use the Retry Fulfillments utility. It’s helpful when a webhook failed to trigger or Dropship was unable to process the original shipment data.
  1. In the menu at the top of the page in Dropship, click your business name and then click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to ShipStation and click Utilities. The ShipStation Utilities page is displayed.
  4. In the Retry Fulfillments section, enter the ShipStation order number for the order fulfillment you want to re-import.
  5. Click Retry Fulfillment.
Dropship attempts to fetch and import the fulfillment data for the specified order.