Overview

The Merchants page in Dropship gives suppliers a centralized view of their active and pending connections with merchant/retail partners. This overview helps suppliers monitor integration details, contact points, order volume, and fulfillment expectations for each retailer they’re partnered with.

Keeping merchant connection data accurate and up to date helps prevent order disruptions, payment delays, or mismatches in inventory expectations.

Merchant Connections

A merchant connection represents an active relationship between a supplier and a retailer on the Dropship platform. Each connection includes shared operational data, such as integration method, fulfillment SLAs, invoicing rules, and contacts, that governs how products, orders, and payments flow between the two parties.

Suppliers can have multiple merchant connections, each with its own configuration and performance indicators.

Key Merchant Information

On the Merchants page, suppliers can see a high-level view of each retailer they’re connected to. This includes:

Column Header	Description
ID	Unique identifier for the merchant.
Merchant	Name of the merchant.
# Orders (Last 7)	Number of orders placed by the merchant in the last 7 days.
Integration	Platform or method used to connect, such as Shopify or API.
Status	Current connection status, whether Active, Pending, Onboarding, or Suspended.

Merchant details

To view more detail about a specific connection, suppliers can click the merchant’s name. The Merchant Detail page displays the following information:

Field	Description
Retailer	Name of the merchant.
Retailer ID	The system-generated unique merchant identifier.
Supplier’s Integration Type	Integration method used by the supplier, such as Shopify or API.
Catalog Import Method	How products are added to the merchant’s catalog.
Inventory Policy	Indicates whether the supplier uses managed or unmanaged inventory.
Packing Slip Template	The merchant’s packing slip template attached to orders.
Commission	The percentage of commission the merchant makes on all orders.
Payment Terms	Agreed-upon payment schedule, for example, Net 15.
Fulfillment SLA	Number of business days allowed to fulfill orders.
Supplier Contacts, Business	Business contact name from the supplier side.
Supplier Contacts, Merchandising	Merchandising contact name from the supplier side.
Supplier Contacts, Fulfillment	Fulfillment contact name from the supplier side.
Retailer Contacts, Merchandising	Merchandising contact name from the merchant side.
Retailer Contacts, Fulfillment	Fulfillment contact name from the merchant side.
Require Invoice on Order Close	Indicates whether an invoice must be submitted before the order can be closed.
Close Order on Invoice	Indicates whether submitting an invoice will automatically close the order.
Auto Close Shipments on Receipt	Indicates if shipments are automatically closed upon receipt confirmation.
Auto Close Invoices on Receipt	Indicates if invoices are automatically closed upon receipt.
Merchandises with Proposals	Indicates whether products are submitted to this merchant through proposals.
Connection Notes	Any internal notes about the merchant connection.
Invoice Adjustment Description	The name or purpose of the adjustment to describe why the adjustment is being made, such as returns allowance or shipping credit.
Invoice Adjustment Type	The classification of the adjustment that tells the system how to apply the adjustment, such as discount, fee, or chargeback.
Invoice Adjustment Amount	Value or percentage allowed for the adjustment.