The store fulfillment feature is used to streamline the order fulfillment process within a retail store. fabric integrates with your online website and directs fulfillment requests to your physical store locations based on characteristics, such as geolocation, store inventory levels, and more. You can choose from five options based on the current status of the pending fulfillment:
  • Print Packing Slip: Use this option to print a new packing slip for the store fulfillment.
  • Add Package: Use this option when the fulfillment exceeds the default package size or additional packages are needed to complete the fulfillment.
  • Start over: Use this option to restart the fulfillment. This resets the fulfillment back to the packing step.
  • Reprint shipping labels: Use this option to reprint the shipping labels for the store fulfillment.
  • Cancel Entire Order: Use this option to cancel the fulfillment. You must select a reason code for the cancelation.

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Printing a New Store Fulfillment Packing Slip

  1. In the left menu, click Fulfillments.
  2. Click All Orders.
  3. To reprint a damaged or missing packing slip, click the fulfillment from the Fulfillments table. A preview menu is opened for the fulfillment.
  4. Click the ellipsis (⋮).
  5. Click Print Packing Slip.
  6. Put the new packing slip inside the parcel.

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Adding an Additional Package to an Existing Store Fulfillment

  1. In the left menu, click Fulfillments.
  2. Click All Orders.
  3. Click the fulfillment from the Fulfillments table. A preview menu is opened for the fulfillment.
  4. Click the ellipsis (⋮).
  5. Click Add Package. The Packages section for the fulfillment is updated with the additional package.
  6. (Optional) To change the package size, click the ellipsis (⋮) next to the package. The Package Size widow is displayed
    1. Select a new package size.
    2. Click Select.
    The package size is updated.

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Restarting a Store Fulfillment

You can’t start over for a store fulfillment that already has a shipping label.
  1. In the left menu, click Fulfillments.
  2. Click Pending Orders.
  3. Click the fulfillment from the Fulfillments table. A preview menu is opened for the fulfillment.
  4. Click the ellipsis (⋮).
  5. Click Start over. A confirmation window is displayed.
  6. Click Yes, delete all & start over.

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Reprinting Store Fulfillment Shipping labels

Only store fulfillment orders that have finished packing and have the SHIPPED status can access this option.
  1. In the left menu, click Fulfillments.
  2. Click Pending Orders.
  3. Click the fulfillment from the Fulfillments table. A preview menu is opened for the fulfillment.
  4. Click the ellipsis (⋮).
  5. Click Reprint shipping labels.
  6. Attach the new shipping label to the parcel.

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Canceling a Store Fulfillment Order

You can’t cancel a fulfillment after the shipping label is created.
  1. In the left menu, click Fulfillments.
  2. Click Pending Orders.
  3. Click the fulfillment from the Fulfillments table. A preview menu is opened for the fulfillment.
  4. Click the ellipsis (⋮).
  5. Click Cancel Entire Order. The Cancel Entire Order window is displayed.
  6. In the Reason Code field, select a reason code.
  7. Click Done.
To cancel a single item instead of the entire order, go to the section for canceling a single item.

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Item Options

Each fulfillment starts at the pick phase where you search for the requested items. Item Options can be used to manually scan items, look up product info to help find items in the store, and cancel a specific item without canceling the entire order.
  1. Click an item in a fulfillment to display the Item Options window with the following options:

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Manually pick an item

The Manual Pick option allows you to change the quantity of items expected for a fulfillment.
This shouldn’t be used to cancel items but adjust errors in the fulfillment itself.
  1. Click the item. The Item Options window is displayed.
  2. Click Manually Pick. The Manually Pick window is displayed.
  3. Click the quantity icon to open the Manual Pick window.
  4. To add items, click the + icon.
  5. Click Done.

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Lookup product info for an item

You can lookup product info such as the SKU, Style Number, Size, Color, and other important attributes for any product in a fulfillment. The number of available attributes can vary and depends on a product’s available information.
  1. Click the item. The Item Options window is displayed.
  2. Click Product Info. The Product Info window is displayed.

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Canceling a single item

You can cancel one item at a time without canceling the entire order. To do this, a reason code is required such as, Damaged, Out of Stock, or Customer Request. Ensure that the correct order is being updated before canceling items.
Store inventory counters are updated based on the selected reason code. A damaged item is temporarily marked as unsellable until confirmed by a store manager.
  1. Click the item. The Item Options window is displayed.
  2. Click Cancel Item. The Reason Codes window is displayed.
  3. To select a reason code, click the + icon. The number of reason codes you can select is based on the pick quantity for an item.
  4. Click Done.

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Gifting options

Items with the gifting tag require gift wrapping.
  1. To mark and item as giftwrapped, click the item. The Item Options window is displayed.
  2. Click the gift icon. The Gifting window is displayed.
  3. Select the Gift wrap option.
  4. Click Proceed to Pack
The items gift status is updated.

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Unpicking an item

While changing shifts or completing fulfillments that carried over to another day, sometimes items can be misplaced. If you notice a discrepancy in picking, you can unpick an item while you search for it. This isn’t the same as canceling an item. Unpick allows you to reset the instance of a single item without starting the entire fulfillment over. Only once you have confirmed the item isn’t available should it be canceled. For example, let’s assume an order has 4 pants, 5 shirts, a backpack, and 3 pairs of socks. Employee A says they picked all the items and hands it over to employee B during a shift change. Employee A accidentally sold one of the pairs of socks they had picked for the order just before the shift change. When employee B counts the socks they notice that only 2 are picked, not 3. A line of customers has formed and they can’t look for the missing socks at this moment. To prevent another employee from packing or completing the order, they unpick the socks as a reminder to find all 3 pairs before packing and shipping the fulfillment.
  1. To unpick an item, click the item. The Item Options window is displayed.
  2. Click Unpick Item. The Do you want to unpick this item? confirmation window is displayed.
  3. Click Yes.
The items pick quantity is reset to 0 for that item.