The Cancels page displays all your cancellation requests for each merchant.

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Viewing Cancellations

  1. To access the cancellation page, click Orders in the top menu. The Orders page is displayed.
  2. On the Orders page, click More and click Review Cancels. The Cancels page is displayed.
Use the filterable list of all existing cancellations with sortable column headers to refine the list.
Column HeaderDescription
IDThe system-generated unique cancellation identifier.
PO #The purchase order associated with the order.
MerchantThe merchant for the order.
OriginatorThe merchant or supplier, depending on who initiated the cancellation.
ReasonThe reason for the cancellation.
RegisteredThe cancellation submission date.
AcknowledgedThe cancellation acknowledgement date.

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Standard filters

To find a specific cancellation, enter its PO # or ID in the search bar. You can also use the following filters in the Cancels page to refine the list:
  • Connection: Filter by merchant. For suppliers, each connection represents a merchant.
  • Reason: Filter by one or more cancellation reason.
  • Canceled By: Filter cancellations based on whether they were initiated by the supplier or the retailer (merchant).
  • Acknowledged: Show only acknowledged cancellations when set to Yes.
  • Created At: Filter cancellations by creation date using preset ranges, such as Today, Last 7 days, Last 30 days, or a custom date range using the calendar menu.

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Exporting Cancellation Reports

  1. To export cancellation reports, in the top menu, click Orders. The Orders page is displayed.
  2. On the Orders page, click More and select Review Cancels from the available options. The Cancels page is displayed.
  3. Filter the list of available returns using the standard filters. Only cancellations displayed within the table are exported. If you want the export to feature specific cancellations, make sure to filter the table before exporting.
  4. Click Export The Export Orders window is displayed
  5. Click Export
An export is delivered to the supplier email fabric has on file.