The BigCommerce integration connects your BigCommerce store to fabric Dropship so you can exchange orders, fulfillment data, and inventory updates automatically. Once enabled, purchase orders are pushed into BigCommerce, and tracking numbers are pulled back into Dropship as orders are fulfilled. This reduces manual work, improves accuracy, and keeps your product availability aligned across systems.

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Prerequisites

You will need your BigCommerce Store Identifier and Store Token on-hand to connect to fabric Dropship.

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Connecting BigCommerce to Dropship

  1. Click your business name in the menu at the top of the page in Dropship and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. Click Add Integration. The Add Integration window is displayed.
  4. In the BigCommerce tile, click Add. The BigCommerce Integration page is displayed.
  5. In the Store Identifier field, enter your BigCommerce store’s ID.
  6. In the Store Token field, enter your store token from BigCommerce.
  7. Click Continue.
The BigCommerce integration is activated.

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Configuring the BigCommerce Integration in Dropship

To ensure data flows correctly between your BigCommerce store and fabric Dropship, you must configure how orders, inventory, and fulfillment updates are exchanged. The steps involved are:

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Syncing order and tracking data between BigCommerce and Dropship

To sync purchase orders from Dropship to BigCommerce—and send tracking updates from BigCommerce to Dropship—enable order integration in your BigCommerce settings. When this integration is enabled, purchase orders from all connected retailer partners are pushed to your BigCommerce store. As you fulfill those orders, tracking numbers are automatically sent back to Dropship and shared with the retailer.
This setting applies globally. When enabled, orders from all of your retail partners on Dropship will be routed to your BigCommerce store.
  1. Click your business name in the menu at the top of the page in Dropship and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to BigCommerce and click Configuration. The BigCommerce Settings page is displayed.
  4. To enable order syncing, in the Orders section, click Enable Integration.
The orders integration is enabled.

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Syncing inventory levels from BigCommerce to Dropship

To sync product inventory from BigCommerce to fabric Dropship, enable the inventory integration in your BigCommerce settings. When this integration is enabled, fabric automatically pulls inventory levels from your BigCommerce store and shares them with your connected retailer partners. This helps prevent overselling and order cancellations caused by stockouts.
You can disable this integration at any time if you prefer to manage stock manually through the Supplier Portal.
  1. Click your business name in the menu at the top of the page in Dropship and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to BigCommerce and click Configuration. The BigCommerce Settings page is displayed.
  4. In the Inventory section in the Select Webhook field, click Inventory Updated (Recommended).
Your BigCommerce inventory now syncs automatically with Dropship.

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Syncing fulfillment data from BigCommerce to Dropship

To sync tracking numbers from BigCommerce to fabric Dropship, enable the fulfillment integration in your BigCommerce configuration settings. When this integration is enabled, fabric automatically captures tracking numbers from your BigCommerce fulfillments and shares them with your connected retailer partners. This helps ensure retailers stay informed and eliminates the need for manual tracking updates.
This setting is recommended if your BigCommerce store generates tracking numbers at the time of shipment.
  1. Click your business name in the menu at the top of the page in Dropship and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to BigCommerce and click Configuration. The BigCommerce Settings page is displayed.
  4. In the Inventory section in the Select Webhook field, click Shipment Created (Recommended).
Your BigCommerce inventory now syncs automatically with Dropship.

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Monitoring BigCommerce Webhook Activity

Use webhook records to monitor and troubleshoot how data moves between your BigCommerce store and fabric Dropship. Each webhook represents an event—such as an order being placed, inventory being updated, or a shipment being fulfilled. Reviewing these logs helps confirm successful communication and identify integration issues when they occur.

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Understanding webhook details

The webhook history log includes the following details which are also available when viewing details for a specific webhook:
FieldDescriptionExample Data
IDUnique identifier for the webhook event.100877, 100878, 100879
TopicType of event and action performedproducts/update, fulfillments/create, orders/cancelled.
ReceivedDate and time the webhook was received by Dropship.August 10, 2023 @ 12:17 PM, March 21, 2025 @ 10:02 AM
Has Message?Indicator of whether a message was returned with the webhook.checkmark if message is included, blank if no message
StatusThe outcome of the webhook event.Success, Skipped, Failed

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Viewing details for a specific webhook

You can view more detailed information about a webhook event, including request and response data. This is useful for investigating errors or confirming the data exchanged with BigCommerce.
  1. Click your business name in the menu at the top of the page in Dropship and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to BigCommerce and click Webhook History. The BigCommerce Webhook History page is displayed.
  4. To view an individual event’s details, click its ID. The Inspect Webhook window is displayed.

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Filtering webhook logs

You can filter the webhook history log to find events based on specific criteria such as event status, topic, or date. This helps narrow down large sets of logs and makes troubleshooting more efficient.
  1. Click your business name in the menu at the top of the page in Dropship and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to BigCommerce and click Webhook History. The BigCommerce Webhook History page is displayed.
  4. To filter webhook events, click Filter. The filter window is displayed.
    • To filter by status, click Expand next to Status and click one or more options.
    • To filter by topic, click Expand next to Topic and click one or more options.
    • To filter by the date the webhook was created, click Expand next to Created At and select a date range from the Preset field or enter a date range manually using the Start Date and End Date fields.
  5. Click Update.
The filters you set up are applied to the list of webhook events.