Import Products & Attributes

Suppliers send product details to their retail partners either through proposals within the fabric Dropship system or through spreadsheets that retailers use to create Import Requests, based on their connection settings with the supplier.

As a retailer, upon receiving products in your catalog from the supplier, you may need to update some of the products’ information before publishing them to your store. This is done by updating the items using the Import Products & Attributes feature.

Procedure

Click Products in the menu across the top of Dropship. On the Products page, select Import Products & Attributes.

On the Import Products page, use the Select Template dropdown to select a template for the products you’re importing. This will ensure that the data in the file you import is mapped to the product in your store correctly.

Use the Download Empty Template and/or Show Headers buttons to verify you’re uploading to the intended template and format. To learn about templates and how to create them, refer to the Templates page.

Upload the product spreadsheet using the Select File field and click begin import.

If there are errors present in the template file the following files are made available:

• A list of SKUs: For every import with one or more errors, an Error Report file is generated. This report includes all SKUs and provides an itemized list of errors corresponding to each SKU.

• A template with only errored items: A separate file is generated that includes only the items with one or more errors. This allows you to fix these specific items and re-import them without needing to handle the entire original file again.

Once the import is complete, you will see a summary of the import process, including its status.

Import History

To see a list of all product spreadsheets uploaded previously, visit the Products page and click on the History link next to Import Products & Attributes.

The Import History page shows a sortable list of all previous imports.

Field	Description
ID	The import’s unique, fabric-generated identification number. Click the ID to see more detailed information about the import.
Data	The type of data import.
File	The name of the file that was imported. Click the file name to download the original file.
Queued	The date and time the import was initiated.
Processed	The date and time the import was processed.
Completed	The date and time the import was completed.
Status	The result of the import. - Success is displayed when the file is processed successfully. - Created with error is displayed when the file is processed partially but some items had one or more errors. - Failed is displayed when the file fails to upload or when no item is created or updated.

If you encounter any import error, check the Jobs Report by clicking on your account name at the top right corner of the navigation bar.

Select Jobs Report.

The most recent job should appear as Import Products. Click on the job ID in blue text review the error.

In case of errors during import, we recommend filing a support ticket. Include the Job ID and any other relevant information, such as Vendor Name and file, if available.